Category Archives: Customer Relationship Management
Email is a good way to keep in touch with your customers, inform them about their deliveries and keep them aware of any new products or new deals.
It is essential to grow your Mailing Customers List in order to generate add on revenue to your business. One of many effective ways is to gather emails from those who have already purchased from you using PayPal. Since these customers already knows you and know how good your service is, it is more likely for them to buy from you again.
Mailchimp’s, PayPal add-on will help you do this easily. You don’t need any expert and you can DIY. I have put together some slides to walk you through this process. I hope you will find this useful and please do let me know how you get on.
Following this tweet, thought I should let you know “Boomerang” tool is available if you would like to schedule messages rather than sending messages half past five on Friday evening.
Personally, I like doing things as and when it occurs and Boomerang Scheduling function works a treat for me. I also use its Boomerang feature, to give me a reminder if I don’t get a reply after a certain amount of days. I then react to it by a phone call or send follow up email. Life has become so much easier with this !
Let me know what you think of this. And Yes, there also Boomerang for Outlook.
I would like to look at things in a positive way. I am sorry for the circumstances mentioned below and it is only a constructive feedback for online sellers.
I have come across a situation of returns with my purchase from Amazon. Please note this is with a third party seller within Amazon.
1 of TeckNet® X340 Mini Bluetooth Wireless Handheld Keyboard with Touchpad Mouse and LED for Mac / New iPad / Google Android TV / PC / iPhone / Android 3.0 [ASIN: B00FF9V9QA]
I was not satisfied with this product and requested a full refund on December 21, 2013 with a reason “No longer needed/wanted”. I got a response immediately which I was very happy with:
“Dear BlueByte Ltd and Prabhat Shah,
This email is being sent to you by Amazon as notification and confirmation that a return authorisation has been requested for the item(s) listed below.
BlueByte Ltd, please take action on this return request in the Manage Returns section of your seller account. You can also respond to the buyer by replying to this email.
Prabhat Shah, the information below confirms that you have requested authorisation to return the items below to BlueByte Ltd. No additional action is required from you at this time.”
I got another response from the third party seller on Tue, 24 Dec 2013. I was pleased that seller made an effort to respond my case and promised for a full refund. Here’s their response-
We are sorry about this problem. Please send the item back to the following address with your Amazon order ID number.
PO BOX 122
We will fully refund the payment back to you
We sincerely apologise for any inconvenience this may have caused. If you have any further queries, please do not hesitate to contact us.
The item was returned on 27th December 2013 and got a refund and response from the seller on the 31st December 2013.
We have received the keyboard and we give you the refund of this order. Thanks for shopping with us.
I was quite happy with the customer support from Bluebyte and I will definitely order again from this seller in future. I had a hassle-free return within a week and this is why I shop on Amazon. Just to summarise:
Return Request: December 21, 2013
Seller Response: 24th Dec 2013
Returned item: 27th December 2013
Refund Received: 31st December 2013
If you are a third party seller on Amazon or on eBay, are you providing same level of customer service?
I hope you all had good Christmas. Over this holiday period I came across a tweet from a good friend of mine who was furious with a gift delivered. Here’s the tweet
It is absolutely wrong to send damaged Children’s gift for Christmas. They wait for this moment for a long time and to see this spoilt is not acceptable. Additionally, it was really annoying to have a response like this –
No one can deny that online sales has grown over the past few years as we started build trust on online sellers. We know now our transactions are secure, delivery time is good and there is no hassle return should we change our mind. However, circumstances like this discourage customers to buy online.
If I had ended up in this situation I would expect a quick apology and a full refund. What about you ?